Shipping and Distribution

The amount of postage will not appear until the last step of the basket as the amount will depend on the number of items selected stores of origin and final destination of the goods.

We ship to mainland Spain and Balearic Islands, to other locations in Spain or abroad consult info@ecoptima.com.

After the purchase, the buyer will receive an email confirming receipt of your order at our headquarters, and after checking the stock, an order confirmation. Through this order confirmation will be to formalize the contract of sale. Orders that come during the weekend will be processed on Monday. And in holiday periods is informed promptly of the date of processing.

Ecoptima Ecoptima.com is managed by SL (Ecoptima), our on-line are published in the catalogs of our suppliers importers and distributors of the best sustainable products distributed in Spain. Shop Ecoptima.com has no warehouse or hold stocks of almost any of the products listed. The availability of the products listed web pages is indicative and reflects information provided by the suppliers of the relevant articles. The user will receive an email confirming the order request has been submitted and that staff Ecoptima business will contact as soon as possible to confirm with the user if the order is correct and can be processed without delay. Most requested items will be sent directly from stores Ecoptima providers.

Orders

After the purchase, the buyer will receive an email confirming receipt of your order at our headquarters, and after checking the stock, an order confirmation. Through this order confirmation will be to formalize the contract of sale. 
orders that come during the weekend will be processed on Monday. And in holiday periods is informed promptly of the date of processing.

Prices and making payments

Prices shown in www.ecoptima.com include 18% VAT. If you own / owner / partner of a company and want to deduct the value added tax, follow the instructions refer below: Enter your Personal Board in My Locations> Contact Information. Type in the 'Company' the name of your company and the CIF. We will send you an invoice stating the data. 
Ecoptima reserves the right to change the price of goods without notice according to market conditions. 
All purchase invoices or delivery notes are payable from the date shown in them. Payment must be made ​​by the means indicated at the time of order and in Euros. We accept as payment by bank transfer, any credit card and PayPal (in some products). Support only certain items as payment upon transfer. 
All products remain the property of SL Ecoptima be satisfied until full payment of those amounts.

Delivery of purchases

Most requested items will be sent directly from stores Ecoptima providers. In no case will send a request without being paid in full. The deadlines for the delivery of the material may vary for reasons beyond exceptional to us, as an example of these circumstances, but are not limited to: strikes, transportation problems, supply or production, fluctuations in currency exchange rates, government action, natural disasters, catastrophes, wars and so on. ...

We accept no responsibility for the receipt of the goods being this one of the carrier. If you notice anomalies in the packet must notify the carrier's delivery sheet, it is absolutely necessary to make any claim. If you refuse delivery without our prior approval, expenses or damages resulting run on their own. 
The delivery is considered completed at the time you put the product to the Customer by the carrier and the consignee signs the delivery receipt . Deliveries are made ​​to customer's expense, provided that the circumstances involving free shipping, something that will be published in the catalog.

The availability of the products shown in our catalog should reflect the actual state of the product but sometimes may not be current at the time of purchase. However, in the absence of stock of any product, it will be notified via e-mail to buyer as soon as possible.

All offers are valid until the expiration date (if any), or until supplies last.

Variations of the product itself
Ecoptima Although, SL will do everything in their power to ensure that the delivered product corresponds exactly in all respects to offered in our catalog, you can produce minor variations in color specifications or design.

Claims and Returns

In accordance with the provisions of art. 44 of Law 7 / 1996 of 15 January, the Retail Trade, the customer has the Right to Withdrawal of the requested order within seven working days from receipt, after notifying ECOPTIMA SL, employing waiver document which clearly identify the name and address must be sent and to whom the identification data of the contract and the contractors referred to. ECOPTIMA SL. ECOPTIMA is obliged, under the Act, to return the full amount without spending retention within a maximum period of thirty days.  It will be the law of the place where it has been delivered under the contract or where the service would be provided , which determine the days to be considered working.

For any possible incident or complaint, we recommend that you contact the Service, Customer Service, tel: 931 145 672. You can also send an email to: info@ecoptima.com.

The refund will be made ​​by payment. The rules regarding returns, (regulated by the Law of 15/1/96 number 7 / 1996) claims, warranty and invoicing, are as follows: No refunds will be not to come in their original packaging with the product in perfect condition. The delivery note or invoice issued by ECOPTIMA SL valid as the manufacturer's warranty, it will have effect from the day he delivers the address of the purchaser. Claims for incidental as the product is delivered damaged, wrong or any other cause likely to claim will be treated as follows: You must request a refund by contacting RMA form to schedule by phone or email ecoptima.com (admin@ecoptima.com). In case of damage caused by transportation not accept returns that is not reported within 24 hours of order delivery. 

Jurisdiction

The parties submit, at its option, to resolve conflicts and renouncing any other jurisdiction, the courts of the registered user.Also, as an entity attached to CONFIANZA ONLINE and in terms of its Code of Ethics, in case of disputes relating to recruitment and online advertising, data protection, child protection and accessibility, the user can go to system-of-court dispute of CONFIANZA ONLINE (www.confianzaonline.es) embodied in the Jury of Advertising Self-Control and the National Consumer Arbitration Board.